Roza Collection

1 10
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Lora collection

1 5

Mira collection

1 5

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FAQs

SHIPPING & DELIVERY

Inside Cairo / Giza / Alexandria delivery takes 2-4 business days

Other governorates delivery takes 5-7 business days

CARE INSTRUCTIONS

Each piece is handcrafted with love and attention to detail. To keep your item looking its best, please follow these care guidelines:

• Do not machine wash.
• Do not iron.
• Avoid direct contact with water – never soak.
• Keep away from harsh chemicals or bleach.
• When not in use, store it inside its dust bag in a cool, dry place.
• For light cleaning, gently wipe with a soft or microfiber cloth slightly dampened with water.
• For deeper cleaning, consult a professional dry cleaner.

CONTACT US

We’d love to hear from you!
Whether you have a question about our products, need assistance with your order, or simply want to share your thoughts , we're here for you.

We aim to respond within 24 hours. Your satisfaction means everything to us.

REFUND & EXCHANGE POLICY

 Return & Exchange 

We care deeply about your satisfaction. To ensure a smooth shopping experience, please review the following return and exchange terms carefully:

Return/Exchange Window: You may request a return or exchange within 14 days of receiving your order.

Item Condition: Products must be unopened, unused, and in their original packaging with all labels and accessories included.

No Partial Returns: We do not accept partial returns or exchanges. The full order must be returned.

Shipping Fees: Customers are responsible for all shipping costs related to returns or exchanges. Original delivery fees will be deducted from the refund.

No Multiple Options: We do not send multiple product options in the same order for you to choose from.

Non-Returnable Items: Items marked as sale or discounted are not eligible for return or exchange.

Refund Process: Refunds are processed via InstaPay (or an agreed-upon payment method) within 7 working days after we receive and inspect the returned product.

  • Need Assistance?
    Contact us at:
    Email: info@rozvilaj.com
    Instagram: @rozvilaj